Microsoft Dynamics 365

Microsoft Dynamics 365 is a product line of enterprise resource planning (ERP) and customer relationship management (CRM) intelligent business applications announced by Microsoft in July 2016[1] and released on November 1, 2016.

Microsoft Dynamics 365
Developer(s)Microsoft
Initial releaseNovember 1, 2016 (2016-11-01)
Operating systemMicrosoft Windows
TypeEnterprise resource planning and customer relationship management
LicenseProprietary software
Websitedynamics.microsoft.com

Feature applications

Microsoft Dynamics 365 contains 12 applications:[2]

  • Dynamics 365 Sales – Sales Leaders, Sales Operations
  • Dynamics 365 Customer Service – Customer Service Leaders, Customer Service Operations
  • Dynamics 365 Field Service – Field Service Leaders, Field Service Operations
  • Dynamics 365 Human Resource – Attract, Onboard, Core HR
  • Dynamics 365 Finance & Operations – Finance Leaders, Operation Leaders
  • Dynamics 365 Supply Chain Management - Streamline planning, production, stock, warehouse, and transportation.
  • Dynamics 365 Commerce
  • Dynamics 365 Project Service Automation – Operation Leaders, Project Leaders
  • Dynamics 365 Marketing—Adobe Marketing Cloud, Dynamics 365 for Marketing
  • Dynamics 365 Artificial Intelligence – AI for Sales, AI for Customer Service, AI for Market Insight
  • Dynamics 365 Mixed Reality – Remote Assist, Layout, Guides
  • Dynamics 365 Business Central – ERP for SMBs

See also

References
  1. Foley, Mary Jo (July 6, 2016). "Microsoft readies combined CRM, ERP Dynamics 365 cloud bundle". ZDNet.
  2. "Microsoft Dynamics 365" Microsoft website

Further reading
  • Bellu, Renato (2018). Microsoft Dynamics 365 For Dummies. For Dummies. ISBN 978-1119508861.
  • Houdeshell, Robert (2021). Microsoft Dynamics 365 Project Operations: Deliver profitable projects with effective project planning and productive operational workflows. Packt Publishing. ISBN 978-1801072076.
  • Newell, Eric (2021). Mastering Microsoft Dynamics 365 Implementations. Sybex. ISBN 978-1119789321.


This article is issued from Wikipedia. The text is licensed under Creative Commons - Attribution - Sharealike. Additional terms may apply for the media files.